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Frequently Asked Questions

E-Bike FAQ

Why would I buy an electric bike over a regular bike?
If I want to ride my e-bike on the road, do I need a licence?
Are e-bikes heavier than standard bikes?
How long does it take to charge?
What is the range?
How fast can I go?
Do I have to pedal?
Can I ride the bike without the power on?
Does it recharge as I pedal?
Should I completely drain my battery before charging?
Will an e-bike move without pedalling? Does it have a throttle?

Other FAQ

When my bike arrives is there anything I need to do? Or is the bike already set up?
What is done to the bike before it is sent out to me?
How does the sizing work for kids’ bikes?
Can I order a bike?
What size would I need?
Do I get a warranty when I buy a bike?
Do you offer NHS/Student/Military discount?
Do you sell accessories?
Why is there a shortage of bikes?

Payment Options FAQ

What are the payment options?
How do I order a bike with a Cyclescheme/ cycle2work / bike2 work voucher? (any government scheme)
How do I pay for a bike with finance?
How do I pay using Paypal?

Road Bike FAQ

Why do some bikes have drop bars and some have flat bars?
How high should my saddle be?
What are clipless pedals?
Can I go tubeless?
Do all road bikes come with pedals?

Shipping FAQ

How long does it take to receive my bike after the order is confirmed?
Do you ship to Northen Ireland?
Do you ship outside the UK?
Can I collect instore?
When my bike arrives do I need to be home?
What courier do you use?
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